Sr. Marketing Specialist

Profile

Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. Because our employees are our most valuable asset, we offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia).

Job Summary

Responsible for the support of Marketing-related projects and platforms and the implementation of marketing activity across departments within the organization. Supports development and implementation of digital, email and direct marketing programs. Works with moderate guidance in own area of knowledge.

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

WHO WE ARE

As one team, we work together to deliver a superior customer experience, leveraging cutting edge technology that powers our best-in-class products and services. Our team designs, develops, delivers, and supports innovative products and services that are essential to bringing internet, TV and voice to more than 28 million residential and business customers that includes our award winning X1 platform. The team also builds and operates mission-critical systems, including those that monitor our network - one of the world's largest - and its associated cloud infrastructure.

Comcast's Technology, Product, Xperience (TPX), team needs motivated, qualified individuals to help us fill a full range of positions - from engineers, product designers and developers to Call Center representatives and installation technicians all with the common goal of delivering an outstanding customer experience.

About the Role/Team

Grow your marketing career with us, in an exciting industry that is crafting the future. Media, entertainment, and advertising companies partner with Comcast Technology Solutions to deliver their creative vision to every screen, everywhere, all the time. Join us! Our marketing team brings the CTS experience to life.

As our Senior Marketing Specialist, you will use your analytical mind creatively to help further initiatives for the marketing department. In addition, you'll contribute to, and implement, both internal and external campaigns driving impact for Comcast Technology Solutions and its services. As in most job descriptions, you will be tasked with 'other duties as assigned' which can mean anything from email communications to leading a new marketing initiative. If you're looking to expand your marketing skillset, take on new challenges, and make an impact, let's explore a future together.

Core Responsibilities

Works independently and collaboratively with internal teams and outside vendors to further department projects and initiatives.

Regularly works in Drupal CMS for website updates and support, including tying forms to Pardot marketing automation platform and managing customer journey taxonomy on the site.

Opportunity to dig into and build better user experiences for prospects and customers, and utilize creative ways to personalize our digital content.

Supports lead queue management with routing and following up on interested leads that come through marketing efforts.

Opportunity to learn ABM platform and support intent program management, sharing regular target list accounts insights with sales.

Helps to create reporting to measure success of Marketing programs. Google Analytics 4 experience a plus.

Helps keep initiatives moving with project management skillset. Asana or other project management platform experience a plus.

Opportunity to expand and build digital advertising experience with day-to-day management and optimization.

Supports direct mail and gifting program for internal and external audiences.

Builds skillset in marketing technology platforms as support for projects and ongoing management. Including ABM platform, marketing automation platform, and Salesforce CRM platform.

Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our groundbreaking technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Get results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated!

Here's a look at just some of the perks and benefits we make available to our US-based employees:

Medical & Dental

401(k) Savings Plan

Generous paid time off

Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.

Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.

Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at https://jobs.comcast.com/life-at-comcast/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Salary:

Pay Range: $71,672.15 - $107,508.23

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com