Sr. Advertising Coordinator - Order

Profile

Effectv, the advertising sales division of Comcast Cable, helps local, regional and national advertisers use the best of digital with the power of TV to grow their business. It provides multi-screen marketing solutions to make advertising campaigns more effective and easier to execute. Headquartered in New York with offices throughout the country, Effectv has a presence in 66 markets with nearly 35 million owned and represented subscribers. We're dedicated to helping our clients meet their business goals by connecting them with their customers through multiscreen television advertising. Working with companies from local startups to nationwide corporations, we provide support to help each business reach its target customers. By applying data to television advertising in new ways, we're able to bring our clients the best of digital media, coupled with the power of TV. To learn more, check out www.effectv.com.

Job Summary

Responsible for supporting the operational management of advertising campaigns. Oversees that the automation and jobs are completed accurately for national/enterprise, multi-market, internal marketing and affiliate orders/revisions. Fulfills tasks that the software is not able to complete, including but not limited to: processing of complex and/or custom advertising campaigns, troubleshooting order automation output, and necessary auditing of orders. Has daily deadlines that need to be met, and is metrics driven to ensure efficiency and accountability. Is a subject-matter expert, a resource for specialists, a back-up to leadership, provides floor support, and are ambassadors for Advertising Operations across all departments. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.

Job Description

Core ResponsibilitiesDemonstrate self-reliance of trafficking high-volume, complex display and video advertising campaigns at a consistently high-accuracy rate for high-grossing lines of business.Support and operational management of client order/revision processing into scheduling platforms.Perform necessary auditing of orders/revisions to ensure accuracy of discounts, fees, and data governance coding details.Monitor automation and workload needs based on daily timeline and service level agreements.Build strong understanding of order/revision workflow.Gain ability to decipher, promote and troubleshoot orders/revisions that have been flagged by robotic process automation (RPA) system.Build and maintain understanding of workflow within all necessary platforms.Has an analytical approach to solving major issues, such as correcting data entry errors by escalating to the appropriate parties after completing all background research.Provide expertise, field questions, advise, and regularly communicate with partner departments to resolve issues and deliver superior customer experience, including but not limited to: missing or unclear order settings/data.Collaborate with team and leaders to create enhancements in automation and workflow efficiencies.Utilize past experience to recognize issues and anticipate challenges that may arise in order to draw sound judgments and conclusions.Handle exception clients with late arriving content and procedures (High Value Programming, Sweeps, etc.).Responsible for knowledge gain and onboarding of new products including audience targeting, tags, etc.Responsible for various reporting and compliance.With support of leadership, offer direction and provide on the floor support for peers, answering questions and offering best practices.Energetically participate with the team and offers guidance in the absence of leadership.Capable of successfully facilitating a team meeting with or without supervisory support.Effectively collaborate and communicate with all partner departments (Liaison).Helps resolve complex issues.Works with traffic supervisor on competencies.Work on special projects as assigned.Manage and monitor deadlines and service level agreements (SLAs).Meet or exceed all established workload and accuracy goals.Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.Other duties and responsibilities as assigned.Employees at all levels are expected to:Understand our Operating Principles; make them the guidelines for how you do your job.Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.Win as a team make big things happen by working together and being open to new ideas.Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.Drive results and growth.Respect and promote inclusion & diversity.Do what's right for each other, our customers, investors and our communities.Disclaimer:This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

High School Diploma / GED

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com